Data Deletion Instructions

This is the quickest route and you can do it yourself at any time.

• Sign in to Digyverse and open Settings.
• Go to Integrations and find the Facebook or Instagram connection.
• Choose Disconnect.

When you disconnect, we immediately delete the access tokens, the saved Page and Instagram account details, and the comments and messages we saved from that account. Digyverse can no longer publish to it or read data from it. Posts that are scheduled but not yet published are cancelled and will not go out. The posts we already published and the performance history we saved stay in your workspace until you ask us to delete them (see Option 2).

To also remove Digyverse from Meta's side, open Facebook, go to Settings, then Business Integrations, find Digyverse and choose Remove. Please do this together with Disconnect in Digyverse, so access is revoked on both sides.

Email connect@digyverse.com from the address on your account, with the subject "Delete my data". Tell us whether you want us to delete only the Facebook and Instagram data, or your whole account and company data. If you manage clients, say which clients to include.

We will confirm by email that we received your request, check that it really comes from you, and complete the deletion within 30 days. We will email you again when it is done. If our database provider keeps backup copies, they are cleared within 7 days after that.

If you wrote a comment or message to a business that uses Digyverse and you want it removed from our systems, email connect@digyverse.com with your name and the name of the account you wrote to. You can also ask that business to remove it. We will reply within 30 days.

• Facebook and Instagram data: Page and account IDs and names, access tokens, scheduled and published content records, comments and messages, and engagement and insights numbers.
• Your account details, profile photo and sign-in.
• Your Knowledge Vault content, Brand Kit and logos, campaigns, generated copy, images and captions, calendar entries, uploaded business data and dashboards, and saved chat conversations.
• Any website publishing keys and Search Console connections.

• A short record that you asked for deletion, so we can show that we did it.
• Usage logs that do not contain your content, such as which feature ran and when. When a company is deleted, the company and client IDs are removed from these logs, so they can no longer be linked to you.
• Backup copies, if our database provider keeps any, which are cleared within 7 days after the deletion is done.

Content you already published on Facebook or Instagram stays there. We cannot remove it from those platforms, but you can delete it directly in Facebook or Instagram.

Write to connect@digyverse.com and we will help. You can also read our Privacy Policy.